Jiban Khuntia
PhD Director • Assistant Professor
Information Systems • Health Administration • Managing for Sustainability

BUSB 4300

Jiban Khuntia specializes in health information technology research. He advises the CITI-Digital Health Consortium. Prior to doctoral studies, he worked in top and middle managerial positions in super computing, research and development, and innovation development areas for over ten years.

Khuntia's research examines how organizations leverage information technology (IT) to shape their strategies, workflows and operations to be successful. His work has appeared in major journals such as Production and Operations Management and Decision Support Systems.

Education

PhD Information Systems, University of Maryland, College Park

BE Mechanical Engineering, Sambalpur University, India

Areas of expertise

Healthcare and Information Technology

Sustainability and Information Technology

Emerging Digital Service Innovations

Publications and presentations

Premier journal publications

Khuntia J., Saldanha T., Mithas S., and Sambamurthy V. (2018) Information Technology and Sustainability: Evidence from an Emerging Economy. Production and Operations Management (POM)27(4), 756-773. 

Khuntia J. with Kathuria A., Mann A., Saldanha T., Kauffmann A. (2018) Understanding the Strategic Value Appropriation Path for Cloud Computing in the Organization. Journal of Management of Information Systems (JMIS), 35(3), 740-775. 

Khuntia J., Mithas S., and Agarwal R. (2017). How Service Offerings and Operational Maturity Influence the Viability of HIEs. Production and Operations Management (POM)26(11), 1989-2005.

Lane V., Khuntia J., Parthasarathy M., Hazarika B. (2017). The Impact of the Internet on Values: Shifts in Self-Enhancement and Self-Transcendence amongst Indian Youth. Journal of Global Information Management (JGIM), 25(3), 98-120. 

Angst C., Agarwal R., Khuntia J., Gao G., McCullough J. (2014). IT and Voluntary Quality Disclosure by Hospitals. Decision Support Systems (DSS), 57(1), 367-375.

Other journal publications 

Khuntia J., Tanniru M., Weiner J. (2018). Hospital Leadership in Support of Digital Transformation. Pacific Asia Journal of AIS (PAJAIS), 10(3)1-24. 

Permwonguswa S., Khuntia J., Yim D., Gregg D., Kathuria, A. (2018). Knowledge Sharing in Health Infomediary: Role of Emotional Empowerment and Self-Esteem. Health Systems, 7(3), 181-194.

Permwonguswa S., Hajar C., Cook P., Wong B., Mccarthy. M., Khuntia J., Biggs E. (2018) Provider Empowerment and Satisfaction with Telehealth: Exploring Variation Across Structural and Demographic Factors. Accepted in Health Management Policy and Innovation (HMPI), 3(1)1-10.

Tanniru M., Khuntia J. (2017). Dimensions of Patient Experience and Overall Satisfaction in Emergency Departments. Journal of Patient Experience (JPE), 4(3), 95-100. 

Khuntia J., Yim D., Tanniru M., Lim S. (2017). Patient Empowerment and Engagement with a Health Infomediary. Health Policy and Technology (HPT), 6(1), 40-50. 

Khuntia J., Tanniru M., Fregoli F., Nawrocki M. (2016). Information Systems Impact on Nurse Call Response – Role of Velocity and Uncertainty. Pacific Asia Journal of AIS (PAJAIS), 8(1), 33-64. 

Weiner J., Tanniru M., Khuntia J., Bobryk D., Naik M., LePage K. (2016). Digital Leadership in Action in a Hospital through a Real-Time Dashboard System Implementation and Experience. Journal of Hospital Administration (JHA), 5(4), 34-43. 

Khuntia J., Hang S., Yim D. (2016). Sharing News through Social Networks. International Journal on Media Management (JMM), 18(1), 59-74. 

Khuntia J., Tanniru M., Weiner J. (2015). Juggling Digitization and Technostress: The Case of Alert Fatigues in the Patient Care System Implementation. Health Policy and Technology (HPT), 4(4), 364-377.

Yim D., Khuntia J., Argyris Y. (2015) Identifying Bands in the Knowledge Exchange Spectrum in an Online Health Infomediary. International Journal of Healthcare Information Systems and Informatics(IJHISI), 10(3), 63-84.

Khuntia J., Tanniru M., Zervos J. (2015). Extending Care Outside of the Hospital Walls: A Case of Value Creation through Sync. Video Communication for Knowledge Exchange in Community Health Network.International J. of E-Business Research (IJEBR), 11(2), 1-17.

Ghosh K., Khuntia J., Deng X. (2014). Media Reinforcement for Psychological Empowerment in Chronic Disease Management. Communications of the Association for Information Systems (CAIS), 34(1), 419-438

Khuntia J., Karimi J., Tanniru M., Meyers A. (2014). The University of Colorado Digital Health Consortium Initiative: A Collaborative Model of Education, Research and Service. Journal of Commercial Biotechnology (JCB), 20(3), 31-37.

Book chapters

Yim D., Khuntia J., Argyris YA. (2018) User Behaviors and Knowledge Exchange in Health Infomediary. In Handbook of Research on Emerging Perspectives on Healthcare Information Systems and Informatics. Tan J. (ed), IGI Global, PA, 213-233.

Ramakrishnan T., Khuntia J., Kathuria A., Saldanha TJV. (2018) Business Intelligence Capabilities. In Analytics and Data Science: Annals of Information Systems. Deokar A, Gupta A, Iyer L, Jones M. (eds) Springer, Cham. 15-27. 

Khuntia J., Tanniru M., Zervos J. (2017). Extending Care Outside of the Hospital Walls: A Case of Value Creation through Synchronous Video Communication for Knowledge Exchange in Community Health Network. In Public Health and Welfare: Concepts, Methodologies, Tools, and Applications Hershey, PA: IGI Global. doi:10.4018/978-1-5225-1674-3.ch028, 603-620.

Tanniru M., Khuntia J. (2016). Digital Leadership through Service Computing: Agility Driven by Interconnected System and Business Architectures. In E-Life: Web-Enabled Convergence of Commerce, Work, and Social Life. V. Sugumaran, V. Yoon and J.M. Shaw (eds.). Cham: Springer International Publishing, 112-125.

Hazarika B., Khuntia J., Parthasarathy M., Karimi J. (2016). Do Hedonic and Utilitarian Apps Differ in Consumer Appeal? In E-Life: Web-Enabled Convergence of Commerce, Work, and Social Life. V. Sugumaran, V. Yoon and J.M. Shaw (eds.). Cham: Springer International Publishing, 233-237.

Alnsour Y., Khuntia J. (2016). The Impact of Patient Web Portals on Readmissions through IT Based Reminder Systems.  In E-Life: Web-Enabled Convergence of Commerce, Work, and Social Life. V. Sugumaran, V. Yoon and J.M. Shaw (eds.). Cham: Springer International Publishing, 228-232.

Refereed conference publications

Plum AJ, Tanniru M, Khuntia J., An Innovation Platform for Diffusing Public Health Practices across a Global Network, Hawaii International Conference on System Sciences (HICSS), Maui, Hawaii, 2019.

Ram T., Khuntia J., Kathuria A., and Saldanha T. Business Analytics Capability and Supply Chain Management, Americas Conference on Information Systems (AMCIS), New Orleans, LA, 2018.

Saldanha T., Kathuria A., Khuntia J., Konsynski, B. Leveraging Digitization of Services for Performance: Evidence from the Credit Union Industry. International Conference on Information Systems (ICIS), Seoul, South Korea, 2017 (Best Paper Award).

Yim D., Khuntia J., Lim S., Duan W. To Ask or Not to Ask? An Investigation of User Engagement and Doctor-Seeking Decision in Online Health Infomediary. International Conference on Information Systems (ICIS), Seoul, South Korea, 2017. 

Permwonguswa S., Khuntia J., Yim D. Gregg D. Empowerment and Knowledge Sharing in Health Infomediary: Empirical Evidence from Reconstructive Surgery Patients. Americas Conference on Information Systems (AMCIS), Boston, MA, 2017. 

Andrade M., Saldanha T., Khuntia J., Kathuria A. Supply Chain Information Integration and Firm Performance: Evidence from India. Americas Conference on Information Systems (AMCIS), Boston, MA, 2017.

Al Nuaim A., Khuntia J., Yim D. Do Images Enhance Subjectivity Effect on News Sharing. Americas Conference on Information Systems (AMCIS), Boston, MA, 2017.

Kathuria A., Khuntia J., Saldanha T. Contingencies in Value Creation from Digitization of Services: Evidence from Credit Union Industry. Annual Meeting of Academy of Management, Atlanta, GA, 2017.

Kathuria A., Khuntia J., Saldanha T., Rojas M. Growth Oriented Digital Strategy and Long-Term Compensation of Chief Executives. International Conference on Information Systems (ICIS), Ireland, 2016.

Kathuria A., Khuntia J., Saldanha T., Rojas M. How Information Management Capability Affects Innovation Capability and Firm Performance under Turbulence: Evidence from India. International Conference on Information Systems (ICIS), Ireland, 2016.

Andrade M., Saldanha T., Khuntia J., Kathuria A. How IT Orientation Affects Obstacles and Facilitators of Innovation in an Emerging Economy. Annual Meeting of Academy of Management, Anaheim, CA, 2016.

Khuntia J., Tanniru M., Zervos J. Aligning Digital Health to Services: A Case of Leadership for Transformation. Americas Conference on Information Systems (AMCIS), San Diego, CA, 2016.

Rojas M., Saldanha T., Khuntia J., Kathuria A. IT Orientation effects on Obstacles and Facilitators of Innovation: An Emerging Economy Perspective. AMCIS, San Diego, CA, 2016.

Mann A., Khuntia J., Saldanha T., Kathuria A. Cloud-Integration and Business Flexibility: The Mediating Role of Cloud Functional Capabilities. AMCIS, San Diego, CA, 2016.

Alnsour, Y., Hazarika, B., Khuntia, J., Role of Effectiveness, Appeal and Functionality on Evaluation of Health Apps. AMCIS, San Diego, CA, 2016.

Permwonguswa S., Khuntia J., Gregg D., Chandra G., Sheiner S., Development of a Doctor Rating Criteria for Medical Tourism Portal. European Conference on Information Systems, Istanbul, Turkey, 2016.

Saldanha T., Kathuria A., Khuntia J., Mithas S. Does IT Complement or Substitute for Physical Branches? Evidence from the Financial Services Industry. POMS Annual Conference, Orlando, FL, 2016. 

Ram T., Khuntia J., Kathuria A., and Saldanha T. Business Intelligence Capabilities and Effectiveness: An Integrative Model. Hawaii International Conference on System Sciences, Kauai, 2016.

Kathuria A., Saldanha T., Khuntia J., Rojas M. Strategic Intent, Contract Duration, and Performance: Evidence from Micro-Outsourcing. International Conference on Information Systems (ICIS), Fort Worth, 2015.

Ram T., Khuntia J., Kathuria A., and Saldanha T. Business Intelligence Capabilities and Organizational Performance. Pre-ICIS Business Analytics Conference, Fort Worth, 2015.

Hazarika B., Khuntia J., Parthasarathy M., Karimi, J. Technology Frustration and Consumer Valuation Shift for Mobile Apps. AMCIS, Peurto Rico, 2015.

Saldanha T., Wagelein J., Khuntia J., Kathuria A., Rojas M. Do CEO’s Long-Term Performance Incentive Induces IT Investments? Theory, Evidence, and Industry Contingencies. AMCIS, Peurto Rico, 2015.

Khuntia J., Saldanha T., Kathuria A. Dancing in the Tigers’ Den: MNCs versus Local Firms Leveraging IT-Enabled Strategic Flexibility. ICIS, New Zealand, 2014.

Kathuria A., Rojas M., Saldanha T., Khuntia J. Extent versus Range of Service Digitization: Implications for Firm Performance. AMCIS, Savannah, GA, 2014.

Park Y., Khuntia. J., Tanniru M., Designing an Effective Social Media Platform for Health Care with Synchronous Video Communication, International Conference on Health Informatics, Loire Valley, France, 2014.

Khuntia J., Whitaker J., Mithas S., Kaushik A. Strategic Focus, Client Satisfaction and Firm Performance: Evidence from Offshore Business Process Outsourcing Providers. Conference on Information Systems and Technology, San Francisco, 2014.

Saldanha T., Kathuria A., Khuntia J. Digital Service Flexibility: An Empirical Analysis of Emerging Economy Service Firms. 2014 Annual Conference of the Emerging Markets Conference Board, NCR Delhi, India, 2014.

Saldanha T., Kathuria A., Khuntia J. Digital Service Flexibility and Performance of Credit Unions. AMCIS, Chicago, IL, 2013.

Khuntia J., Deng. X., Ghosh K. Psychological Empowerment of Patients with Chronic Diseases: The Role of Digital Integration. ICIS, Milan, Italy, 2013 (This paper was nominated for a best paper award in the conference)

Khuntia J., Mithas S., and Agarwal R. Service Augmentation and Customer Satisfaction: An Analysis of Cell Phone Services in Base-of-The-Pyramid Markets. ICIS, Florida, 2012.

Khuntia J., Mithas S., and Agarwal R. What Determines the Sustainability and Maturity of Health Information Exchanges? Annual Meeting of Academy of Management, San Antonio, Texas, 2011.

Khuntia J., Mithas S., Agarwal R., Lin O. How Economic and Institutional Factors Influence Electronic Medical Records Adoption. Conference on Information Systems and Technology, Austin, Texas, 2010.

Mithas S., Khuntia J., and Roy P.K. Green Information Technology, Energy Efficiency, and Profits: Evidence from an Emerging Economy. ICIS, Saint Louis, Missouri, 2010.

Mithas S., Khuntia J., and Agarwal R. Information Technology and Life Expectancy: A Country-level Analysis. ICIS, Phoenix, AZ, 2009.

Doctoral student advising/chair

Henner Mohr, Chair of Dissertation Committee (2016-18)

Bidyut Hazarika, Advisor, 2014-2016.  Placement: Tenure Track Assistant Professor, Western Michigan Univ., Kalamazoo, MI.

Yazan Alnsour, Advisor, 2013-2016. Placement: Tenure Track Assistant Professor, Univ. of Illinois at Springfield, IL.

Sumate Permwonguswa, PhD student, University of Colorado Denver, 2014-2017.  Placement: Assumption University, Thailand.

Media Mentions

Wall Street Journal, testified and mentioned in the article, “A New Tool to Analyze Medical Records”, by Sara Castellanos, appeared in CIO Journal of WSJ, on 25 Jan 2017. 

“A Prescription for Health Information Exchanges-Business Models and Strategy Increasingly Vital”. Smith Brain Trust, University of Maryland, College Park https://www.rhsmith.umd.edu/smithresearch/research/prescription-health-information- exchanges, on Sep 21, 2017.